01
Conversation map
Define the questions the chat should handle, where its answers come from and when it should stop.
01 / Custom automation
Make the first conversation easier.
A website chat experience shaped around your approved information, common questions and enquiry process.
A good fit for
Begin with the work that needs to change.
For businesses whose visitors need guidance before they are ready to enquire.
- The same questions arrive repeatedly through your website.
- Visitors struggle to find the right service or next step.
- Your team needs useful context when a conversation is handed over.
What we can build
A scope built around your team.
02
Website chat experience
Design and build an agreed chat flow that fits your site and captures relevant enquiry details.
03
Human handover
Give uncertain or important requests a clear route to your team, with context for follow-up.
Illustrative workflow · not completed work
How it could work.
The final flow depends on your systems, permissions and agreed scope.
01
Ask
A visitor starts with a question on your website.
02
Use approved information
The system draws only on agreed business material.
03
Guide
It prepares a relevant answer or gathers the details needed for an enquiry.
04
Hand over
Unclear requests reach a person for review and response.
Clear boundaries make the work useful.
Human review
Your team approves the information and response boundaries. The chat should not invent prices, commitments or business policies.
Feasibility & costs
We confirm website access, information sources, privacy needs, hosting and ongoing usage costs in the quote.
Before we build
Good questions first.
Will it answer every question?
No. We define what it may answer from approved information and when it must ask a person to take over.
Can it collect enquiries?
That can be part of the agreed flow. We define what details to collect and where they go before building it.
Is this a ready-made chatbot?
No. We scope the content, interface, handover and integrations around your website and team.
Explore another starting point.
Project packages and the development process are on the AI Agents & Automation overview.
Start with your brief