Privacy Policy

Krelyvo Studio (“Krelyvo”, “we”, “us”, or “our”) provides digital services including websites, creative services, AI content, automation, and business communication services.

This Privacy Policy explains how we collect, use, process, store, and protect information when you interact with Krelyvo through our website, WhatsApp, and related services.

When you contact Krelyvo, including through WhatsApp, we may process information such as your name, phone number or WhatsApp identifier, messages and conversation history, business or company information, project requirements, service interests, timelines, and other information you voluntarily provide.

We may also process limited technical information required to operate, secure, and maintain our systems.

We use this information to respond to enquiries, understand project requirements, provide customer support, qualify business enquiries, arrange human follow-up, maintain conversation continuity, improve our services, operate our automation systems, and protect our systems from misuse or security threats.

Krelyvo may use automated systems and artificial intelligence to help process enquiries, understand messages, draft responses, organize project information, and assist with customer communication.

Automated responses may be reviewed or escalated to a member of the Krelyvo team where appropriate.

We may use third-party service providers for communication, cloud hosting, workflow automation, databases, security, and AI processing. These providers process information only as necessary to provide the relevant services to Krelyvo and are subject to their respective terms and privacy practices.

When you communicate with Krelyvo through WhatsApp, information is also processed by WhatsApp/Meta in accordance with their applicable terms and privacy policies.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, maintaining business records, supporting ongoing projects, resolving disputes, and complying with applicable legal obligations.

We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

You may request access to, correction of, or deletion of personal information we hold about you, subject to applicable legal requirements.

To request deletion of information associated with your interaction with Krelyvo, contact:

hello@krelyvo.com

For detailed deletion instructions, visit our Data Deletion page.

Please provide enough information for us to identify the relevant conversation or record.

We may update this Privacy Policy from time to time as our services, technologies, or legal requirements change. The latest version will be published on this page.